ANGEL WATCH™

  • So what's an Angel Watch™?

    Angel Watch™ is a simplified smart watch designed for children and vulnerable adults that provides parents and carers with a way to communicate, locate and monitor their loved ones from just about everywhere using the secure Angel Watch App. It's a wearable cell phone, fully customizable to your...
  • What's the difference between the Series R and the Series R Assist models?

    The Series R is designed for kids, while the Series R Assist is designed for adults who might also need to keep someone in close communication. The Series R Assist has all the features of the Series R but also includes: ✓    Voice Playback Medication Reminders ✓    Large format user interface f...
  • Does the Angel Watch need a SIM card to function?

    Yes. While the watch will connect to WiFi, a SIM card is required for device registration and the most functions and allow it to work when out and about. For US customers, Angel Watch™ ships with a complimentary SIM card included in your package with service over AT&T (USA only) for only $10...
  • Are there any monthly fees for the Angel Watch?

    There are no monthly fees to subscribe to the Angel Watch app, but there will be fees paid directly to the network for you to maintain cellular service. Cellular service gives the watch it's own phone number and data allowing you to be able to communicate and locate the watch using the free Ange...
  • How is the GPS/WiFi/LBS location accuracy of the Angel Watch?

    With 4G cellular connection and multi-source positioning, Angel Watch's position capabilities are great- even down to only few yards when the watch is outdoors and able to connect to the GPS satellites for positioning. Here are the different ways the watch finds its location. Each have varying d...
  • Can you make or receive calls from this watch?

    Yes!  The watch works just like a cell phone.  Just a child-friendly one that is restricted and controlled by you. The watch holds up to 10 contacts added by the parent or guardian using the free Angel Watch™ app. Contacts are uneditable on the watch- only through the Angel Watch™ app. The wear...
  • Can you send Text Messages?

    It is possible to message to and from the watch but not as SMS (text messaging) as you would on your cell phone. This is disabled for your child's protection. SMS messages cannot be blocked and would allow any stranger or spammer with the watch's number to message the watch. Even more worrisome ...
  • How long can Voice Messages be on Angel Watch™?

    Each voice message can be recorded for a maximum of 1 minute.
  • How can others make video calls to the watch?

    Enabling video calling with a device designed to be safe for your child while unsupervised might be a feature with which to be cautious. We've made it so that only trusted, registered, approved ‘Family Members’ have the ability to freely make/receive video calls using the Angel Watch™ app. To b...
  • How do SOS contacts work?

    The watch can hold up to three SOS contacts that can be dialled automatically by your child by long-pressing the dedicated SOS button on the side of the watch. The watch will call the first number first.  If there is no answer after five rings, it will dial the second number, then the third, and...
  • How often does the watch pick up the wearer’s location using GPS?

    Using the Angel Watch app, you can set the watch to acquire the users location every 10 minutes, 1 hour or fetch the location manually from the Angel Watch™ app on-demand. Frequent updating uses more battery life, so it's best to use the appropriate setting for the scenario. e.g. set manual whil...
  • How waterproof is Angel Watch™?

    Angel Watch™ is rated IP67 which means it is technically protected from dust and capable of withstanding water immersion between up to 1 meter for 30 minutes, we do not recommend submerging the device or wearing the it while taking a shower, diving and swimming. Age, wear and tear, and incorrect...
  • Can I travel with the watch?

    Yes, absolutely, but as the watch is effectively a smartphone, you will need to take care of roaming charges unless they are included by the plan you are on.  Many US providers consider Canada and Mexico the same as the US with roaming not applicable. If this is not the case with your provider, ...
  • Can kids transfer the photos and videos to parents?

    The Angel Watch will allow for photos to be sent through the Family Chat or the Line Lite app. Videos can also be taken on watch and stored locally but it is currently not possible to transfer them
  • How does international calling on Angel Watch™ work?

    Yes, you will need to set up the overseas number in the Contact through the App so your Angel Watch can call overseas numbers. Your Angel Watch™ included SIM (USA only) even has free calling to 80+ countries including Mexico and Canada! Please save numbers with the country code preceded with a ...
  • How long does the Angel Watch battery last?

    Between 2-3 days but the battery life varies by use, configuration, cellular network, signal strength, and many other factors. To further extend battery, change your Location Update Schedule on your Angel Watch™ app to Sleep Mode: Manually Obtain Position. This means you'll still be able to che...
  • Does the Angel Watch's video calling feature consume a lot of battery?

    Yes, the video call will consume more battery and it may cause the watch to warm up. We recommend keeping video calls to less than 5 minutes at a time to preserve battery life.
  • How do I improve battery life?

    Get the most out of your battery with these tips: Adjust your Location Update Schedule in the Angel Watch™ app. The most impactful way to improve battery life is to change the Location Update Schedule of the watch in the Angel Watch app.  The more frequently the watch forces the location request...
  • Can I order replacement wristbands?

    We have some great quick-release silicone straps available right here in both kids size (for wrists up to to 7.5 inches) and larger ones in adult sizes too. You're also more than welcome to choose any other 20mm standard pin wristband available from your local watch shop or anywhere online.
  • How do I insert/remove the SIM card?

    After you have unscrewed the tamper-proof SIM cover, place the watch with the screen face up and insert the SIM with the chip facing up and the cut corner going into the watch first. Press the SIM card in deeply using the black SIM tool provided, or a paperclip until it clicks into place and scr...
  • How Do I Update the Angel Watch Operating System?

    The watch will automatically update itself.  You may see this from time to time in the status indicator bar. You can also search for updates in the watch's Settings-Device Info.
  • How secure is Angel Watch?

    The Angel Watch works paired with an app called Angel Watch. The watch is 'paired' to the parent's smartphone using a SIM-generated QR code found in the watch's 'QR Code' app. For your security, once the app is successfully paired the first time, any future attempts to connect to the watch will...
  • Is the Angel Watch's video calling function smooth?

    Yes, if your 4G or WiFi network connection is strong and at least 5Mbps. The stronger and faster the better!
  • Is there a stopwatch or timer on the watch?

    There is no stopwatch or timer feature on Angel Watch but it is possible set up to three different alarms at different frequencies including once, daily and only on certain days.
  • Is the screen of the Angel Watch easily broken?

    No, usually not.  The screen is made of hardened plastic but with excessive force, it can break. You can purchase a screen protecter from us here which offers added protection, but if you feel your child has an above average chance of using un-controlled excessive force, we would recommend takin...
  • The camera of the Angel Watch is 2MP. Will the photos look blurred?

    The Angel Watch screen is only 1.4", so 2MP resolution is sufficient and results in an HD image on the parent's app during video calls.
  • What is the size of the watch & display?

    The watch case is 40mm (Width) x 50mm (Length) x 15mm (Height) The display is 34mm measured diagonally. The total strap length for the included kids strap is 22cm fitting wrists that have a circumference of between 10cm-19cm. For larger wrists, we would recommend ordering the wrist strap for a...
  • How do I change the watch face?

    Press and hold on the clock face and swipe to choose the face you would like and tap to select. The watch face cannot be changed on the Series R Assist as it his specific function button.
  • How do I set up 'Friends' on Angel Watch™

    'Friends' are a great way for siblings an friends to have direct watch-to-watch communication! To activate the Friends feature, connect the watches to wifi and ensure that bluetooth is switched on. Then bring both watches next to each other so they are no more than 3 inches apart. Open the Fri...
  • How do I update Angel Watch?

    Updates are sent to your watch automatically but if you’d like to see if any updates area available, on the watch go to Settings, Device Info and click Update.
  • Is it possible to take Blood Oxygen Readings remotely?

    It is not possible to take Blood Oxygen readings remotely as it requires adult assistance. These readings must be taken directly on the watch under adult supervision to ensure the watch is pressed close to the skin during measurement with minimal movement.
  • Can you play games, download apps, music, social media, etc on Angel Watch™?

    Nope! Your child cannot play games, browse the internet nor have any access to social media on Angel Watch™. And there’s a reason for it. Angel Watch™ is a device for youngsters, before they’re ready for a phone. Your child might be wearing their Angel Watch™ all day, even when not under direct ...
  • How does 'Do Not Disturb' work?

    Set using the Angel Watch™ App, the Do-Not-Disturb feature allows you to schedule set times on set days of the week where all interaction with Angel Watch™ will be blocked.  The screen will simply be blocked and all incoming calls will be rejected. Only SOS calls (when the SOS button is pressed ...
  • How do I take Vital Signs readings?

    Angel Watch™ also allows for vital signs readings to be taken from the watch directly. These include heart rate, blood pressure, body temperature and blood oxygen levels and can be viewed on the screen directly. Readings can also be taken remotely using the Angel Watch™ app as follows: Using th...
  • How to I replace the existing watch strap with the Premium Silicone Quick-Release one?

    To remove the existing wrist band, please put a pin in the small hole where the watch case connects to the existing band. Push the pin into the hole as far as it would go then gently twist the strap off the case. To avoid the internal spring pin from flying out, please place your finger over th...
  • Is there an extended Holiday Return Policy?

    Items purchased at www.angelwatchco.com received between 15 November 2021 and 25 December 2021 may be returned until 8 January 2022. Please note that all other terms and conditions provided in the Angel Watch Company Sales and Refunds Policy are still applicable with respect to such items purchas...
  • What are the technical specifications of Angel Watch™

    Angel Watch™ Specifications Touch screen: Yes Strap material: Silicone Chip:1845 Battery capacity: 800mAh (3.04Wh) Battery life: 2-3 days Charge time: 3 hours Display Resolution: 240*240 Screen size:1.3" IPS full view Front camera: 0.3M RAM: 512MB ROM: 4G Watch size: 40mm x 50mm x 15mm (WxLxH) W...
  • What is Sound Guardian? And how can I enable or disable it?

    Sound Guardian allows for Angel Watch™ App Family Members to listen in on the watch’s surroundings without any notifications whatsoever being displayed or heard on the Angel Watch™ itself. This discreet feature allows for parents to monitor their children in cases where they may be physically a...