ANGEL WATCH™

  • What's an Angel Watch™?

    Angel Watch™ helps thousands of families now to improve the lives of their children by providing a solution to keep kids safe and give parents piece of mind. It is a simplified smart watch designed for children and vulnerable adults that provides parents and carers with a way to communicate, loc...
  • What's the difference between the Series R and the Series R Assist models?

    The Series R is designed for kids, while the Series R Assist is designed for adults who might also need to keep someone in close communication. The Series R Assist has all the features of the Series R but also includes: ✓    Voice Playback Medication Reminders ✓    Large format user interface f...
  • Does the Angel Watch need a SIM card to function?

    Yes. While the watch will connect to WiFi, a SIM card is required for device registration and the most functions and allow it to work when out and about. For US customers, Angel Watch™ provides the option to choose between a T-Mobile GSMT or an AT&T GSMA through Red Pocket (USA only) for onl...
  • Are there any monthly fees for the Angel Watch?

    There are no monthly fees to subscribe to the Angel Watch app, but there will be fees paid directly to the Red Pocket network provider for you to maintain cellular service. Cellular service gives the watch it's own phone number for calls and data allowing you to be able to communicate and locate...
  • How is the GPS/WiFi/LBS location accuracy of the Angel Watch?

    With a 4G cellular connection and multi-source positioning, Angel Watch's position capabilities are great even down to only a few yards when the watch is outdoors and able to connect to the GPS satellites for positioning. Here are the different ways the watch finds its location. Each has varying...
  • Can you make or receive calls from this watch?

    Yes, the watch works just like a cell phone. Just a child-friendly one that is restricted and controlled by you! The watch holds up to 10 contacts added by the parent or guardian using the free Angel Watch™ app. Contacts are uneditable on the watch but only through the Angel Watch™ app. The wea...
  • Can you send Text Messages?

    It is possible to message to and from the watch but not as SMS (text messaging) as you would on your cell phone. This is disabled for your child's protection. SMS messages cannot be blocked and would allow any stranger or spammer with the watch's number to message the watch. Even more worrisome ...
  • How long can Voice Messages be on Angel Watch™?

    Each voice message can be recorded for a maximum of 1 minute. The installable WhatsApp app does not have a limit as per this.
  • How can others make video calls to the watch?

    Enabling video calling with a device designed to be safe for your child while unsupervised might be a feature with which to be cautious. We've made it so that only trusted, registered, approved ‘Family Members’ have the ability to freely make/receive video calls using the Angel Watch™ app. Up to...
  • How do SOS contacts work?

    The watch can hold up to three SOS contacts that can be dialed automatically by your child by long-pressing the dedicated SOS button on the side of the watch. The watch will call the first number first.  If there is no answer after five rings, it will dial the second number, then the third, and ...
  • How often does the watch pick up the wearer’s location using GPS?

    Using the Angel Watch app, you can set the watch to acquire the users location every 10 minutes, 1 hour or fetch the location manually from the Angel Watch™ app on-demand. On Android, it will show the following 3 options: Sleep Mode - Manually obtain position (Default) Power Saving Mode - Updat...
  • How waterproof is Angel Watch™?

    Angel Watch™ is rated IP65 which means it's protected from total dust ingress and also protected from low-pressure water splashes from any direction.
  • Can I travel with the watch?

    Yes, absolutely, but as the watch is effectively a smartphone, you will need to take care of roaming charges unless they are included by the plan you are on. Many US providers have Canada and Mexico as North America since they are part of the same continent and are not considered roaming. If thi...
  • Can kids transfer the photos and videos to parents?

    The Angel Watch will allow for photos to be sent through the Family Chat or the WhatsApp app. Videos can also be taken on watch and stored locally but it is currently only for specific models.
  • How does international calling on Angel Watch™ work?

    You will need to set up the overseas number in the Contact through the App so your Angel Watch can call overseas numbers. Your Angel Watch™ included SIM (USA only) even has free calling to 80+ countries including other North American countries like Mexico and Canada! Please save numbers with th...
  • How long does the Angel Watch battery last?

    Between 1-2 days but the battery life varies by use, configuration, cellular network, signal strength, and many other factors. To further extend the battery, change your Location Update Schedule on your Angel Watch™ app to Sleep Mode: Manually Obtain Position/Power Saving: On Demand. On Android...
  • Does the Angel Watch's video calling feature consume a lot of battery?

    Yes, the video call will consume more battery and it may cause the watch to warm up. We recommend keeping video calls to less than 3-5 minutes at a time to preserve as much battery life.
  • How do I improve battery life?

    Get the most out of your battery with these tips: Adjust your Location Update Schedule in the Angel Watch™ app. The most impactful way to improve battery life is to change the Location Update Schedule of the watch in the Angel Watch app.  The more frequently the watch forces the location request...
  • Can I order replacement wristbands?

    Yes, please view the options we have on our website! ANGEL WATCH PREMIUM SILICONE QUICK RELEASE WATCH BAND (Adult and Child Size option) ANGEL WATCH EASI-FIT NYLON WATCH BAND (One Fits All) ANGEL WATCH ALLIGATOR PRINT LEATHER WATCH BAND (Adult Size Only) You're also more than welcome to choose a...
  • How do I insert/remove the SIM card?

    After you have unscrewed the tamper-proof SIM cover, place the watch with the screen face up and insert the SIM with the Gold colored chip facing up and the cut corner on the right going into the watch first. Press the SIM card in using the black SIM tool provided, or a paperclip until it clicks...
  • How Do I Update the Angel Watch?

    This is located under Settings on the watch. Settings Scroll down to More Device Info Wireless Update You must remain on the Wireless Update Screen until the option Install Now comes up. Once installed please fully reset your watch for the best functionality with the new firmware.
  • How secure is Angel Watch?

    The Angel Watch works paired with an app called Angel Watch. The watch is 'paired' to the parent's smartphone using a SIM-generated QR code found in the watch's 'QR Code' app. For your security, once the app is successfully paired the first time, any future attempts to connect to the watch will...
  • Is the Angel Watch's video calling function smooth?

    Yes, if your 4G or WiFi network connection is strong and at least 5Mbps. The stronger and faster the better!
  • Is there a stopwatch or timer on the watch?

    There is no stopwatch or timer feature on Angel Watch but it is possible set up to three different alarms at different frequencies including once, daily and only on certain days.
  • Is the screen of the Angel Watch easily broken?

    No, usually not.  The screen is made of hardened plastic but with excessive force, it can break. You can purchase a screen protecter from us here which offers added protection, but if you feel your child has an above average chance of using un-controlled excessive force, we would recommend takin...
  • The camera of the Angel Watch is 2MP. Will the photos look blurred?

    The Angel Watch screen is only 1.4", so 2MP resolution is sufficient and results in an HD image on the parent's app during video calls.
  • What is the size of the watch & display?

    The watch case is 40mm (Width) x 50mm (Length) x 15mm (Height) The display is 34mm measured diagonally. The total strap length for the included kids strap is 22cm fitting wrists that have a circumference of between 10cm-19cm. For larger wrists, we would recommend ordering the wrist strap for a...
  • How do I change the watch face?

    Press and hold on the clock face and swipe to choose the face you would like and tap to select. The watch face cannot be changed on the Series R Assist.
  • How do I set up 'Friends' on Angel Watch™

    'Friends' are a great way for siblings and friends to have direct watch-to-watch communication! To activate the Friends feature, connect the watches to wifi and ensure that Bluetooth is switched on. Then bring both watches next to each other so they are no more than 3 inches apart. The Friend a...
  • Is it possible to take Blood Oxygen Readings remotely?

    It is not possible to take Blood Oxygen readings remotely as it requires adult assistance. These readings must be taken directly on the watch under adult supervision to ensure the watch is pressed close to the skin during measurement with minimal movement.
  • Can you play games, download apps, music, social media, etc on Angel Watch™?

    Nope! Your child cannot online games, browse the internet or have any access to social media on Angel Watch™. And there’s a reason for it. Angel Watch™ is a device for youngsters before they’re ready for a phone. Your child might be wearing their Angel Watch™ all day, even when not under direct ...
  • How does 'Do Not Disturb' work?

    Set using the Angel Watch™ App, the Do-Not-Disturb feature allows you to schedule set times on set days of the week where all interaction with Angel Watch™ will be blocked. The screen will simply be blocked and all incoming calls will be rejected. Only SOS calls (when the SOS button is pressed a...
  • How does the Enhanced Warranty work? And what does that include?

    The Angel Watch™ Enhanced Warranty provides you with total peace of mind covering accidental damage, theft, and even loss, for $4.99 a month! Enjoy Premium Support with our Accelerated Replacement Service which will get your replacement sent out to you right after your return has been dispatched...
  • How do I take Vital Signs readings?

    Angel Watch™ also allows for vital signs readings to be taken from the watch directly. These include heart rate, blood pressure, body temperature, and blood oxygen levels and can be viewed on the screen directly. The following readings can also be taken remotely using the Angel Watch™ app as fol...
  • How to I replace the existing watch strap with the Premium Silicone Quick-Release one?

    To remove the existing wristband, please put a pin in the small hole where the watch case connects to the existing band. Push the pin into the hole as far as it would go then gently twist the strap off the case. To avoid the internal spring pin from flying out, please place your finger over the...
  • What are the technical specifications of Angel Watch™

    Angel Watch™ Specifications Touch screen: Yes Strap material: Silicone Chip:1845  4-cores at 1.3 GHz each. Battery capacity: 800mAh (3.04Wh) Battery life: 1-3 days Charge time: 2-3 hours Display Resolution: 240*240px Screen size:1.3" IPS full view Front camera: 0.3M Operating Sytem: Android 4.4 ...
  • What is Sound Guardian? And how can I enable or disable it?

    Sound Guardian allows for Angel Watch™ App Family Members to listen in on the watch’s surroundings without any notifications whatsoever being displayed or heard on the Angel Watch™ itself. This discreet feature allows for parents to monitor their children in cases where they may be physically a...