TROUBLESHOOTING: CONNECTION & FUNCTION ISSUES

• How can I quickly check my settings are correct?

  If you’re experiencing issues connecting your Angel Watch™ to the app, please review the checklist below: Quick Connection Checklist Please confirm that: Your SIM card is activated You have rebooted the Angel Watch™ after installing the SIM card Your Angel Watch™ app account region is set to N...

• How do I do a full Reset and Re-Register?

  Before beginning, please make sure you are using an activated SIM card with a phone plan (not a wearable or IoT plan). Angel Watch™ Factory Reset & App Re-Registration Confirm your activated SIM card is correctly installed in your Angel Watch™ Swipe down from the top of the watch face Ensur...

• My Angel Watch™ is ALWAYS showing ‘Offline’

  For your Angel Watch™ to communicate with the app over the cellular network, it must meet the following requirements: ✔ Use an activated and correctly installed 4G SIM card (reboot required if the SIM was inserted while powered on) ✔ Be paired to an Angel Watch™ app account registered in North Am...

• My Angel Watch™ SOMETIMES shows 'Offline'..

  Since everything was working as expected before, this is most likely a temporary cellular coverage issue. Please try performing a remote restart of the watch through the Angel Watch app. This allows the watch to restart remotely and reconnect to the strongest available cell tower. If the issue c...

• The GPS shows the location way off

  The location shown on your Angel Watch depends on the most accurate positioning source available at that moment. When the watch is first used or after a reset, it may take a short time for your local map to download and properly match the address. If the location does not update after a few minut...

• The watch can call, but incoming calls are not going through/going to voicemail

  When you have Reject Unknown Caller enabled, calls from any number not on the watch's Phonebook will be blocked. To ensure you are able to call the watch, you will need to add your personal number to the watch's Phonebook; and done so in a format that the network can recognize it.  And these day...

• Notifications of video calls or messages aren’t working correctly

  To make sure you receive all incoming notifications from your Angel Watch, please confirm the following settings on your phone: 1. Allow All App Permissions & Notifications Go to your phone’s Settings and locate the Angel Watch app. Make sure all permissions are allowed. Under Notifications...

• The GPS works when we're inside, but the moment she steps outside, it stops working

  This issue is related to cellular data connectivity and app registration, and both need to be addressed. You’ll also need to ensure that the Angel Watch app on your phone is always allowed to access location services while in use. When indoors, the watch may connect to Wi-Fi. However, once you mo...

• The watch can't make or receive any calls at all

  Please follow the steps below to confirm your Angel Watch is properly connected to the mobile network: Step-by-Step Troubleshooting Confirm your SIM card is activated with your network provider Insert the SIM card securely into the SIM tray Go to Settings → Reboot to restart the watch After reb...

• When I call the Angel Watch, only the number appears, not the name

  Please follow the steps below to refresh the contacts on your Angel Watch: Remove all contacts from the watch’s address book using the Angel Watch app Restart both the watch and the app Confirm that all contacts have been successfully removed Once confirmed, re-add the contacts carefully using t...

• How do I force restart my Angel Watch™?

  To perform a hard reboot, press and hold the power button on the side of the watch for 15–30 seconds until the watch restarts. Please only use this method if you are experiencing an issue that prevents you from rebooting the watch through the normal menu path (Settings → Reboot). A hard reboot ...

• How do I perform a firmware update?

  Keeping your Angel Watch™ up to date ensures it continues to work smoothly and perform at its best. Please follow the steps below when a firmware update becomes available. Before You Begin Make sure an activated SIM card is inserted into the watch Keep the watch charged and avoid interrupting t...

• I have an Angel Watch™ AT&T SIM card but I'm having problems making calls

  In the United States, network reliability and compatibility can vary significantly from state to state. A connection that works well in one area may perform differently in another. If you are experiencing connectivity issues while using our AT&T SIM, you may need to add a configuration settin...