TROUBLESHOOTING: CONNECTION & FUNCTION ISSUES

  • How can I quickly check my settings are correct?

    If you are having issues with connecting to the Angel Watch™ app, please check that; Your SIM card is activated You rebooted your Angel Watch™ after installing the SIM Your Angel Watch app account is set to North America (sign out of your app to check) You are using the correct APN (cellular dat...
  • How do I do a full Reset and Re-Register?

    Before beginning, you'll want to make sure you're using an activated SIM with a phone plan (i.e. not a wearables or IOT plan). ANGEL WATCH™ FACTORY RESET & APP RE-REGISTER Ensure your activated SIM card is correctly installed in your Angel Watch™ and that you see 4G and good coverage. Swipe...
  • My Angel Watch™ is ALWAYS showing ‘Offline’

    For Angel Watch™ to communicate with the app over the cellular network, it must: ✔ Use an activated & correctly installed 4G SIM card (and be rebooted if installed when powered on) ✔ Be paired to your Angel Watch™ App account registered in North America, regardless of your location ✔ Have su...
  • My Angel Watch™ SOMETIMES shows 'Offline'..

    As everything worked as it should before, you're likely just having a brief coverage issue. Try a remote restart of the watch through the app and let the watch restart remotely and connect to a better cell tower. If the issue persists, please visit this article here!
  • The GPS shows the location way off

    The positioning of the watch will depend on which is the most accurate source available for it to find the location at that moment. It may take a moment initially for your local map to download and match the address. If you find this is not happening after an initial few minutes, on your Angel ...
  • The watch can call, but incoming calls are not going through/going to voicemail

    When you have Reject Unknown Caller enabled, calls from any number not on the watch's Phonebook will be blocked. To ensure you are able to call the watch, you will need to add your personal number to the watch's Phonebook; and done so in a format that the network can recognize it.  And these day...
  • Does this work on AT&T? I'm trying and having connection issues.

    We strongly recommend using the SIM card provided which offers a simple, 'plug & play' setup over the T-Mobile or AT&T network through our network partner Red Pocket Mobile. In addition to a plug & play setup with our included SIM card you’ll get: Service for only $10 +tax a month, ...
  • Notifications of video calls or messages aren’t working correctly

    For incoming notifications to be received on your device, please make sure that you have Allowed ALL permissions on your device. You can check this in your device’s app settings. Look for the Angel Watch app in your device’s Settings menu and ensure that you have all notifications enabled. “Al...
  • The GPS works when we're inside, but the moment she steps outside, it stops working

    This is a data connectivity or cellular data issue.  Both will need to be addressed. You’ll also need to make sure that you have allowed the Angel Watch app on your device to always be able to access its location while being used. When indoors, your watch may be connected to WiFi. But when you b...
  • The watch can't make or receive any calls at all

    Confirm your SIM card has been activated with the network provider. Remove (push SIM down until it unclicks and pops out) and re-insert, chip facing up, cut corner going in first and use the black SIM tool to push the SIM card deeply until it clicks into place. Screw the cover back on Go to Setti...
  • When I call the Angel Watch, only the number appears, not the name

    Please remove all contacts from the watch’s address book using the app.  Restart the watch and the app and confirm that the contacts have been removed. Then re-add the contacts making sure not to use any special characters- letters only (e.g. enter Dad not Dad’s Phone).  Enter the number in the ...
  • How do I force restart my Angel Watch™?

    Press the silver power button on the side of the watch and hold down for 15-30 seconds until to perform a hard reboot. Only perform a reboot this way if you are experiencing any issue that is preventing you from being able to reboot the watch by going to Settings-Reboot.
  • How do I perform a firmware update?

    Updating your Angel Watch™ when firmware updates become available will ensure your watch continues to work optimally. Ensure you have an activated SIM card inserted into your watch and go to: 1. SETTINGS-WIFI: Connect your Angel Watch™ to your home WiFi network. 2. SETTINGS-MORE-DEVICE INFO: C...