This issue is related to cellular data connectivity and app registration, and both need to be addressed.
You’ll also need to ensure that the Angel Watch app on your phone is always allowed to access location services while in use.
When indoors, the watch may connect to Wi-Fi. However, once you move outside and leave Wi-Fi range, the watch must rely on cellular data via the SIM card. If the SIM is not communicating correctly, location updates and app connectivity will fail.
Please follow the steps below carefully and in order, as this process resolves both app registration and cellular data issues.
Step 1: Factory Reset the Watch
You can reset the watch in either of the following ways:
- In the Angel Watch app, tap Remote Reset, or
- On the watch, open the Dial Pad and enter: *#174714#* Then press the green call button and tap OK
Step 2: Sign Out & Confirm App Region
- Open the Angel Watch app and go to ME
- Tap Sign Out / Exit
- Confirm your Area is set to North America
If the Area is incorrect:
- Log back in using the previously selected (incorrect) area
- Delete your account
- Re-register again, selecting North America
- You may reuse your previous email address
Step 3: Remove the Old Device from the App
- Log back into the app
- Go to ME → Device List
- Tap Edit and delete the device
- You will now see the “Add a Device” screen
Step 4: Confirm Cellular Signal on the Watch
Swipe down from the top of the watch screen and confirm you see:
- 4G service
- At least two signal bars
Status icon meanings:
- Sideways triangle: SIM is not activated or out of network coverage
- Test the SIM in another phone to confirm it can make calls and browse the internet (with Wi-Fi disabled)
- Exclamation mark (!): SIM is not inserted correctly
- Remove the SIM, clean it with a lint-free cloth, reinsert it securely, then reboot the watch (Settings → Reboot)
Step 5: Confirm APN Settings
On the watch, go to Settings → Mobile Networks → APN and confirm the correct APN is selected:
- Angel Watch™ Mobile (AT&T): broadband
- Angel Watch™ Mobile (T-Mobile): fast.t-mobile.com
- Angel Watch™ Mobile (EE): everywhere
If you are using another carrier, please confirm the correct APN with your provider and add or edit it as needed.
Step 6: Obtain the Registration Code
- On the watch, open the QR Code app (near Settings)
- Select RegCode
If the code shows 00000:
- Wait up to 5 minutes for it to populate
- If it does not update, go to Settings → Reboot and check again
- If needed, remove and reinsert the SIM card—the code should appear within 5 minutes
Step 7: Re-Register the Watch
- Open the Angel Watch app
- Tap the [–] button to open the scanner
- Scan the RegCode
- Enter your child’s nickname (letters only, no special characters)
- Select your relationship (e.g., I am Mom)
- Tap OK to complete pairing
Step 8: Test Cellular Location
- On the watch, go to Settings → Wi-Fi and ensure Wi-Fi is off or disconnected
- Step outside where the watch has a clear view of the sky
- Open the Map in the Angel Watch app
- Tap the green location pin to fetch the position
The watch should display “Device Positioning…”
The first location request may take longer than usual. Accuracy will improve over the first 24 hours as local towers recognize the device. You may refresh the location throughout the day.
Need More Help?
If you continue to experience issues, please contact us:
🕘 Support Hours: Monday–Friday, 9:00 AM–6:00 PM (CST)
📧 Email: support@angelwatchco.com
We’re happy to help you get everything working smoothly again.