My Angel Watch™ is ALWAYS showing ‘Offline’

For your Angel Watch™ to communicate with the app over the cellular network, it must meet the following requirements:
✔ Use an activated and correctly installed 4G SIM card (reboot required if the SIM was inserted while powered on)
✔ Be paired to an Angel Watch™ app account registered in North America or Europe & Africa, depending on your model
✔ Have sufficient cellular network coverage
If things are not working as expected, please try the steps below. If you’re comfortable with basic settings, start with the Quick Troubleshooting Guide. Otherwise, proceed directly to the Detailed Step-by-Step Troubleshooting.

QUICK TROUBLESHOOTING GUIDE

LEVEL 1: General Settings Check

1. Reboot the watch after inserting the activated SIM card (Settings → Reboot)
2. Connect the watch to Wi-Fi and check for system updates (Settings → Device Info)
3. Confirm SIM activation and coverage
   • Swipe down from the watch face
   • Ensure you see 4G/LTE with at least two signal bars
4. Confirm your Angel Watch™ app region
   • Log out of the app and verify it is set to North America or Europe & Africa
5. Verify APN settings (Settings → Network Settings → APN)
   

* AT&T: **broadband**
* T-Mobile: **fast.t-mobile.com**
* EE: **everywhere**
* Other networks: please check their Android APN settings

1. Disable Wi-Fi to prevent poor Wi-Fi from overriding cellular data (Settings → Wi-Fi)
2. Test again
   • If the watch still shows Offline, continue to Level 2

LEVEL 2: Factory Reset & Re-Registration

1. Confirm SIM is activated and you see 4G/LTE with good coverage
2. Open the Phone app on the watch and enter: *#174714#* → Press OK
3. Open the Angel Watch™ app → ME → Delete Account
4. Delete and reinstall the app, allowing all permissions
5. Re-register a new account (you may reuse your email)
   • Select North America or Europe & Africa
6. Re-pair the watch by scanning the RegCode
   • Allow up to 5 minutes for the code to change from zeros
7. Test again
   • If issues persist, continue to Level 3

LEVEL 3: Confirm Network Activation

1. Log in to your carrier’s account and confirm correct SIM activation
   • Must be a phone plan, not wearable or IoT
2. Test the SIM in another phone
   • Disable Wi-Fi
   • Confirm calls and mobile data work
3. If not working, contact your carrier and request an OTA (Over-The-Air) Account Refresh
4. Reinsert the SIM into the watch and reboot (Settings → Reboot)

DETAILED STEP-BY-STEP TROUBLESHOOTING

STEP 1: Network, SIM & Reboot

1. Use the SIM provided with your Angel Watch™, one ordered from our website, or another globally compatible GSM SIM
2. Confirm activation through your carrier’s online account
3. Test the SIM in another phone (Wi-Fi off)
4. Reinsert the SIM into the watch (chip facing up) and seal the tray
5. Reboot the watch (Settings → Reboot)
6. Confirm APN settings
   • AT&T: broadband
   • T-Mobile: fast.t-mobile.com (or pwg)
   • EE: everywhere
7. Swipe down and confirm 4G/LTE with at least two bars
   • Sideways triangle: SIM not activated or out of coverage
   • Exclamation mark: SIM not seated correctly

Test location outdoors using the Map in the app. Tap the green pin to fetch position. The first request may take a few minutes while the local map downloads.

STEP 2: Reset Watch & App Account

1. With the active SIM installed, enter *#174714#* on the watch to factory reset
2. In the app, go to ME → Delete Account
3. Create a new account
   • Select correct region
   • Password: 8–12 characters, letters and numbers only, at least one capital letter
4. Open the QR Code app on the watch and display the RegCode
5. Scan the code using the [-] button in the app
   • Do not use apostrophes in names
6. Disable Wi-Fi on the watch and test cellular data again

Need More Help?

If you continue experiencing issues, please contact us:
🕘 Support Hours: Monday–Friday, 9:00 AM–6:00 PM (CST)
📧 Email: support@angelwatchco.com
We’re always happy to help get your Angel Watch™ connected and working properly.