The watch can't make or receive any calls at all

Please follow the steps below to confirm your Angel Watch is properly connected to the mobile network:

Step-by-Step Troubleshooting

1. Confirm your SIM card is activated with your network provider
2. Insert the SIM card securely into the SIM tray
3. Go to Settings → Reboot to restart the watch
4. After rebooting, swipe down from the top of the screen to view the status bar
   • Confirm you see 4G coverage with at least two signal bars
   • If you do not see coverage, try rebooting outdoors for a better signal
   • You can also test the SIM card in another phone to confirm it can make calls and browse the internet (with Wi-Fi disabled)
5. If Reject Unknown Caller is enabled in the Angel Watch app, make sure all Phonebook contacts are saved in the correct format:
   • +1 followed by area code and phone number
   • No spaces or dashes
   • Example: +15551231234

Understanding Network Status Icons

• Sideways triangle: This indicates the SIM is either not activated or the watch is out of network coverage. Please test the SIM in another phone or check your carrier’s online account / contact their support to resolve the issue.
• Exclamation mark (!): This means the SIM card is not inserted correctly. Remove the SIM, gently clean it with a lint-free cloth, reinsert it securely, and reboot the watch (Settings → Reboot).

Need Further Assistance?

If you continue to experience issues, please contact us:
🕘 Support Hours: Monday–Friday, 9:00 AM–6:00 PM (CST)
We’re happy to help get your watch connected and working properly.