The watch can't make or receive any calls at all

  1. Confirm your SIM card has been activated with the network provider.
  2. Remove (push SIM down until it unclicks and pops out) and re-insert, chip facing up, cut corner going in first and use the black SIM tool to push the SIM card deeply until it clicks into place.
  3. Screw the cover back on
  4. Go to Settings-Reboot
  5. Swipe down on the screen from the top to show the status indicator bar and check your coverage over 4G with at least two service bars. If you do not see this, try rebooting outside for better service or check the SIM is working in another phone.
  6. If you have Reject Unknown Caller on the app activated, ensure your Phonebook contacts on the watch are saved in the following format: +15551231234

If you see a *sideways triangle*, your SIM is not activated properly or out of network coverage. Check the SIM in another phone to confirm that you're able to make a call and browse the internet (with WiFi disabled) or check your network's online account or contact their support to resolve.

If you see an *exclamation mark*, your SIM is not inserted correctly. Remove your SIM card from the watch by pushing it in using the black SIM tool for it to pop out. Clean with a lint-free cloth and re-insert it (chip facing up, cut corner going in first) using the black SIM tool or a paperclip and push in deeply until it clicks into place. Screw the cover back on. Power your watch on or go to Settings-Reboot.

For further assistance contact us Monday to Friday from 7:00 am to 7:00 pm MST and Saturdays from 9:00 am to 3:00 pm MST.

Jul 5, 2022

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