Keeping your Angel Watch™ up to date ensures it continues to work smoothly and perform at its best. Please follow the steps below when a firmware update becomes available.
Before You Begin
- Make sure an activated SIM card is inserted into the watch
- Keep the watch charged and avoid interrupting the update process
Step-by-Step Firmware Update
1. Connect to Wi-Fi
Go to Settings → Wi-Fi and connect your Angel Watch™ to your home Wi-Fi network.
2. Check for Firmware Updates
Go to Settings → More → Device Info
Tap Wireless Update, then check for and install any available updates.
Tip: Monitor the update to ensure it is not interrupted.
3. Confirm VoLTE Is Enabled
Go to Settings → Mobile Networks → VoLTE and confirm VoLTE is turned ON.
Tip: If VoLTE is accidentally turned off, the watch will reboot. After rebooting, you’ll need to turn VoLTE back on, which will cause one more restart.
4. Verify APN Settings
Go to Settings → Mobile Networks → APN and confirm the correct APN is selected:
- Angel Watch™ Mobile (AT&T): broadband
- Angel Watch™ Mobile (T-Mobile): fast.t-mobile.com
- Angel Watch™ Mobile (EE): everywhere
5. Reboot the Watch
Go to Settings → Reboot to restart the watch and complete the update process.
Important Tip: Phone Number Format
Make sure your personal number is added to the watch’s Phonebook using the Angel Watch™ app.
Enter the number in international format:
- Include a “+” before the country code
- No spaces or dashes
Example (USA): +15551231234
Still Facing Issues? Follow These Steps
- Factory reset the watch by entering *#174714#* on the watch dialer and selecting OK
- In the Angel Watch™ app, go to Me → Delete Account
- Close and reopen the app
- Register a new account (you may use the same email)
- Pair the watch again as a new device
Need More Help?
If you’re still experiencing issues, please contact us, and we’ll be happy to walk you through the firmware update process.
📧 Email: support@angelwatchco.com
📞 Call: +1 (888) 787-4757
🕘 Hours: Monday–Friday, 9:00 AM–6:00 PM (CST)