The location shown on your Angel Watch depends on the most accurate positioning source available at that moment.
When the watch is first used or after a reset, it may take a short time for your local map to download and properly match the address.
If the location does not update after a few minutes, please go to Settings → Reboot on your Angel Watch to allow the network to refresh.
How Angel Watch Determines Location
Your watch uses three different location sources. Accuracy depends on availability:
- GPS (Most Accurate)
- Requires a clear view of the sky
- Uses 4G cellular data
- Accuracy: 5–10 meters
- Best used outdoors
- Wi-Fi (Moderate Accuracy)
- Uses the watch’s internet IP address
- Accuracy: 50–100 meters
- Common when indoors
- LBS (Least Accurate)
- Uses proximity to the nearest cell tower
- Accuracy: 50–1000 meters
- Useful when GPS or Wi-Fi are unavailable (e.g., indoors or underground)
You can view the current location source in the address box at the bottom of the Map screen in the Angel Watch app.
Improving Location Accuracy
After rebooting:
- Take the watch outside
- Open the Angel Watch app and tap Map
- Check the location source displayed (GPS, Wi-Fi, or LBS)
GPS will provide the most accurate results when the watch has a clear view of the sky and active cellular data. If cellular data is not working, the app will indicate the watch is offline.
If Location Issues Continue
If your SIM card is confirmed as activated, and you have already rebooted the watch, the next step is to reset and re-register the watch.
Please follow these steps carefully:
Step 1: Factory Reset the Watch
- In the Angel Watch app, tap Remote Reset, or
- On the watch, open the Dial Pad and enter: *#174714#* Press the green call button, then tap OK
Step 2: Sign Out & Confirm App Region
- Open the Angel Watch app → ME
- Tap Sign Out / Exit
- Confirm the Area is set to North America
If the Area is incorrect:
- Log back in using the previous (incorrect) area
- Delete your account
- Re-register selecting North America
- You may reuse the same email address
Step 3: Remove the Device From the App
- Log back into the app
- Go to ME → Device List
- Tap Edit and delete the device
- You will see the “Add a Device” screen (Set your phone aside for now while checking the watch)
Step 4: Confirm Cellular Signal on the Watch
Swipe down from the top of the watch screen and confirm:
- 4G service
- At least two signal bars
Icon meanings:
- Sideways triangle: SIM not activated or out of coverage
- Test the SIM in another phone (Wi-Fi off) to confirm calls and data work
- Exclamation mark (!): SIM not inserted correctly
- Remove SIM, clean with a lint-free cloth, reinsert, then Settings → Reboot
Step 5: Confirm APN Settings
Go to Settings → Mobile Networks → APN and confirm:
- Angel Watch™ Mobile (AT&T): broadband
- Angel Watch™ Mobile (T-Mobile): fast.t-mobile.com
- Angel Watch™ Mobile (EE): everywhere
If using another carrier, confirm the correct APN with your provider.
Step 6: Obtain the Registration Code
- On the watch, open the QR Code app
- Select RegCode
If the code shows 00000:
- Wait up to 5 minutes
- If needed, reboot or remove/reinsert the SIM
- The code should appear within five minutes
Step 7: Re-Register the Watch
- Open the Angel Watch app
- Tap the [–] button to open the scanner
- Scan the RegCode
- Enter your child’s nickname (letters only, no special characters)
- Select your relationship (e.g., I am Mom)
- Tap OK
Step 8: Test GPS Location
- On the watch, go to Settings → Wi-Fi and turn Wi-Fi off
- Step outside where the watch has a clear view of the sky
- Open the Map in the app
- Tap the green location pin
The watch should display “Device Positioning…”
The first location request may take longer than usual. Accuracy will continue to improve over the first 24 hours as local towers recognize the device.
🕘 Support Hours: Monday–Friday, 9:00 AM–6:00 PM (CST)
If you need further assistance, we’re here to help.