How do I do a full Reset and Re-Register?

Before beginning, please make sure you are using an activated SIM card with a phone plan (not a wearable or IoT plan).

Angel Watch™ Factory Reset & App Re-Registration

1. Confirm your activated SIM card is correctly installed in your Angel Watch™
   • Swipe down from the top of the watch face
   • Ensure you see 4G/LTE with good signal coverage
2. Open the Phone app on the watch, enter: *#174714#* Press OK to factory reset the watch
3. Open the Angel Watch™ app on your phone
   • Tap ME (bottom right)
   • Select Delete Account
4. Delete the Angel Watch™ app from your phone and reinstall it
   • Make sure to allow all permissions and app tracking
5. Re-register a new account
   • You may reuse your previous email address
   • Select North America or Europe & Africa, depending on your model
6. Re-pair the watch by scanning the QR Code (RegCode)
   • Allow up to 5 minutes for the code to change from zeros to alphanumeric
7. Test the connection again

If issues persist, the problem is most likely related to network activation.

Resolve Network Issues

1. Confirm your Angel Watch™ Mobile subscription is active or verify activation with your carrier
2. Insert the SIM card into another phone
   • Disable Wi-Fi
   • Confirm you can make calls and browse the internet
3. Once confirmed working, reinsert the SIM into your Angel Watch™ and reboot (Settings → Reboot)

Need More Help?

If you’re still experiencing issues, please contact us:
📞 USA: +1 (888) 787-4757
🕘 Hours: Monday–Friday, 9:00 AM–6:00 PM (CST)
📧 Email: support@angelwatchco.com
We’re happy to help get everything working properly.