TROUBLESHOOTING: APP PAIRING & REGISTRATION

  • Registering your app account correctly

    Here’s a polished, customer-friendly email-ready version with clear formatting and consistent tone: When registering a new Angel Watch™ app account, please make sure that you follow these steps carefully: Enter a valid email address This is required in case you need to recover your password. Man...

  • Where's the code to register the watch?

    On the watch, swipe across to the QR Code app and tap RegCode to display the registration code. Before registering, please make sure that: You are using an activated SIM card The SIM card is inserted correctly The watch was rebooted after installing the SIM After the watch restarts, swipe down o...

  • Unable to Bind/Pair Device: QR Registration Code is showing '00000'

    After your SIM card has been successfully activated, please follow the steps below: Remove the SIM card from the watch and re-insert it. On the watch, go to SETTINGS → REBOOT and allow the watch to restart. Once the watch powers back on, swipe down on the watch screen and confirm that you see 4G...

  • Unable to log into app after successful initial registration

    If your password keeps deleting as you enter it, this usually means it doesn’t meet the required format. Your password must be 8–16 characters long, use letters and numbers only (no special characters), and include at least one capital letter. Please tap Forgot Password and set a new password th...

  • Logging in shows 'Account Error'

    For your Angel Watch™ to work correctly, please make sure the Area on the login screen is set to North America. If you see an “Account Error” message when trying to log in, please try selecting the other available account regions. One of them (the region where the account was accidentally create...

  • The watch registered but it won't let me click 'OK'

    Please remove any apostrophes or special characters from the Name/Nickname field when registering the watch. For example, please save the watch as Sarah instead of Sarah’s Phone. Once the name contains letters only, you should be able to log in and successfully register your Angel Watch™ withou...

  • I can't add my watch to the app account

    To register your Angel Watch™ successfully, please follow the steps below carefully: Finding Your Registration (RegCode) On the watch, open the QR Code app. Tap RegCode to display your unique registration code. The code should appear as a random combination of letters and numbers. Registering t...

  • I'm having difficulties registering my Angel Watch App account

    When registering a new Angel Watch™ app account, please make sure that you complete all of the steps below carefully: Account Registration Steps Enter a valid email address This is important, as it will be required if you ever need to recover or reset your password. Manually enter the verificat...

  • Password disappears when trying to register

    If the password disappears while you’re trying to register your Angel Watch™ account, please review the following requirements carefully: Password Requirements Make sure your password: Is 8–16 characters long Uses letters and numbers only Contains at least one capital letter Does not include s...