TROUBLESHOOTING: APP PAIRING & REGISTRATION

  • Registering your app account correctly

    When registering a new app account, please make sure that you: Enter a working email address (you'll need it in case of password recovery) You manually enter the verification code, without spaces. This is case-sensitive. If you have difficulties reading it, press the circular arrow to refresh th...
  • Where's the code to register the watch?

    On the watch, swipe across to the QR Code app and tap the RegCode for the registration code. You must be using an activated SIM card, inserted correctly, and with the watch rebooted after installing the SIM. When the watch restarts, swipe down on the watch screen and confirm you should see 4G w...
  • Unable to Bind/Pair Device: QR Registration Code is showing '00000'

    Please make sure you are using your included SIM card and that it has been activated. You can activate this at https://www.redpocket.com/angelwatch. If you're not sure if this has been done, please either log into your Red Pocket Mobile account or call and check with them. After successful acti...
  • Unable to log into app after successful initial registration

    If your password keeps deleting when you enter it, it's because the password should be 8-16 characters without any special characters and using at least one capital letter. Click Forgot Password and set a new password that uses only letters and numbers, as well as one capital letter. If this is...
  • Logging in shows 'Account Error'

    For your Angel Watch™ to work correctly, you will need to 'Area’ in the login screen to log in with North America. When trying to log in, if you see 'Account Error', try logging into the other account regions and one of them (the one you accidentally registered in) will let you log in. Once you...
  • The watch registered but it won't let me click 'OK'

    Please remove any apostrophes from the name field and save the watch as Sarah for example, instead of Sarah's Phone. You should now be able to log in and register your Angel Watch.
  • I can't add my watch to the app account

    Go to the QR Code app on the watch for the registration code and tap RegCode to see your unique code. Check your code on the watch. It should show a random set of letters and numbers Register your watch with the Angel Watch™ app by tapping the [-] button to open the scanner and scan the watch’s Q...
  • I'm having difficulties registering my Angel Watch App account

    When registering a new app account, please make sure that you: 1. Enter a working email address (you'll need it in case of password recovery) 2. You manually enter the verification code, without spaces. This is case-sensitive. If you have difficulties reading the code, press the circular arrow...
  • Password disappears when trying to register

    If the password is disappearing while trying to register, please ensure that you choose a password that is 8-16 characters long, contains only letters and numbers (no special characters), and has at least one capital letter. Please also make sure that you’re entering the security code on the reg...