NETWORKS & SIM CARDS

  • I'm on a different network. Do I need to change?

    Not at all! Angel Watch ships with its own SIM card.  It has it's own account. The plan is month-to-month (no contract) so you can cancel anytime and there's no chance of overage charges. So with the watch having its own plan with its own number, sufficient minutes (1000), and data (500MB), th...
  • I have a Red Pocket Mobile SIM card from. How do I activate it?

    If you have a SIM card from Red Pocket Mobile, you'll need to: Go to https://www.redpocket.com/angelwatch. Enter your SIM card's ICCID number printed on the back of your card. Create a new account with Red Pocket Mobile (or log into your existing account) Select that you do not have an activatio...
  • What's an 'Activation PIN'

    This is for Red Pocket Mobile SIM cards, not Angel Watch™ Mobile ones (UK & UK) Their activation PIN is only used if you’ve already purchased a plan from an outside vendor (e.g. grocery store, Walmart, etc). This PIN is not required. Skip it. After you go to https://www.redpocket.com/angel...
  • What networks are compatible in the USA?

    Angel Watch™ is a fully unlocked Android based device that supports GSM networks. For US customers, Angel Watch™ provides the option to use AT&T & T-Mobile and in the UK, EE. International customers can use just about any GSM worldwide 4G network. Visit our Cellular Networks & SIM i...
  • I'm not in the USA, or I'd like to use my own network. What SIM plan do I need?

    Angel Watch™ is fully unlocked and will work on just about all global networks (4G/GSM/LTE). Wherever you are, you can select any plan that has voice and data, around 1000 minutes (~17hrs) and 1GB.  This is usually plenty. You will also just have to make sure to update your watch's APN setting ...
  • What is the minimal data and minutes needed for Angel Watch?

    You'll need a plan with a minimum of 1GB of data and 1000 minutes. USA customers can subscribe to this with the included SIM card for only $10 month to month. No contracts and no additional fees or overage charges. Please avoid a plan that works through Verizon, AT&T, T-Mobile, etc as they ...
  • I need a replacement SIM card

    Just go to our website and order one from here.
  • I'm trying to use another network and they say that the SIM card is incompatible

    Angel Watch supports GSM devices and is fully unlocked with worldwide compatibiliy. As long as you're not using a CDMA carrier like Verizon or Cingular (USA only), your watch should work. Give us a call or email us at support@angelwatchco.com and we'll help you out. USA: +1 888 787 4757   8am-...
  • What frequency bands does the device support?

    For international customer only Please avoid a plan that works through Verizon, AT&T, T-Mobile, etc as they are not supported. Our devices operate on the following Cellular Frequency bands: 4G LTE:  B1, B2, B3, B4, B5, B7, B8, B12, B17, B20, B28, B38, B39, B40, B41 With all Universal Freque...
  • I’m having issues making outgoing calls with Angel Watch

    If the Setup Video didn't help, you'll just want to make sure you've got everything set up right.  Here goes: Active your Angel Watch™ SIM card here or follow your other network's activation procedure. Connect your Angel Watch™ to your home WiFi network (SETTINGS-WIFI) Check for critical firmwar...
  • My SIM card was not included in the package

    We’re sorry to hear you did not receive your free SIM. The Angel Watch™ SIM should have been included in your package along with the watch. Packing mistakes can happen. If this is missing on your original order please reach out to us at support@angelwathcco.com or by calling us at 1-888-787-4757...
  • What are the correct data/APN settings for Angel Watch?

    If you are using the included SIM card and are able to make and receive calls but your data is showing 'Offline', you'll need to check your APN settings to make sure data is flowing from your network correctly. Go to Settings-Network Settings-APN on your Angel Watch and ensure that you have the ...