NETWORKS & SIM CARDS

  • I'm on a different network. Do I need to change?

    Not at all... Angel Watch ships with its own SIM that is chosen at the time of purchase between T-Mobile GSMT and AT&T GSMA through Red Pocket (USA Only). This would provide service over the chosen network through our network partner Red Pocket Mobile at $10 a month. The plan is month-to-mo...
  • How do I activate the included SIM card from Red Pocket Mobile and get the $10 plan?

    For customers in the USA, please only use the SIM card provided in your package or ordered from our website. This SIM card is included in your package separately from your watch so be careful not to throw it out! Go to www.angelwatchco.com/activate Enter your SIM card's ICCID number printed on t...
  • What's an 'Activation PIN'

    The activation PIN is only used if you’ve already purchased a plan from an outside vendor (e.g. grocery store, Walmart, etc). (THIS PIN IS NOT NECESSARY WITH YOUR INCLUDED SIM) After you go to angelwatchco.com/activate and enter the IMEI and numbers on the back of the SIM card, select "No", to y...
  • What networks are compatible in the USA?

    In the USA, we include a free SIM with our network partner Red Pocket Mobile for great service over T-Mobile or AT&T for only $10 month to month. (exclusively available to our customers with SIM cards provided by us). Activate your SIM card at www.angelwatchco.com/activate If you would like...
  • I'm not in the USA, or I'd like to use my own network. What SIM plan do I need?

    Angel Watch™ is fully unlocked and will work on just about all global networks (4G/GSM/LTE). Wherever you are, you can select any plan that has voice and data, around 1000 minutes (~17hrs) and 1GB.  This is usually plenty. You will also just have to make sure to update your watch's APN setting ...
  • What is the minimal data and minutes needed for Angel Watch?

    You'll need a plan with a minimum of 1GB of data and 1000 minutes. USA customers can subscribe to this with the included SIM card for only $10 month to month. No contracts and no additional fees or overage charges.
  • I need a replacement SIM card

    You should have received a SIM in your original package. It's not in the watch or the box but included separately. If you did not receive one or feel your SIM card is damaged or not working correctly, you can order a replacement SIM card. Order a replacement Red Pocket Mobile GSMT (T-Mobile) SI...
  • Trying to use another network and they say that the SIM card is incompatible

    Angel Watch is not affiliated with any wireless carriers. We only provide the free SIM kit from Red Pocket as they provide a more affordable monthly plan for our users. Red Pocket is a US-based prepaid carrier, with no contract, and no activation fee. It’s a Pay-As-You-Go plan. You can activate ...
  • What frequency bands does the device support?

    Our devices operate on the following Cellular Frequency bands: 4G LTE:  B1, B2, B3, B4, B5, B7, B8, B12, B17, B20, B28, B38, B39, B40, B41 With all Universal Frequencies. Please search Google for “What band does (your provider) use” and ensure at least one of the bands above is listed.
  • I’m having issues making outgoing calls with Angel Watch

    You'll just want to make sure you've got everything set up right.  Here goes: Confirm your SIM card is active on another device if not please activate it. For Red Pocket, go here. For everyone else, follow your network's activation procedure. Connect your Angel Watch™ to your home WiFi network (...
  • My SIM card was not included in the package

    We’re sorry to hear you did not receive your free SIM. The Angel Watch™ SIM should have been included in your package along with the watch. Packing mistakes can happen. If this is missing on your original order please reach out to us at support@angelwathcco.com or by calling us at 1-888-787-4757...