I’m having issues making outgoing calls with Angel Watch

Troubleshooting Setup Issues

If the Setup Video didn’t solve the issue, please follow the steps below carefully to make sure everything is configured correctly.

1. Activate Your SIM Card

• Activate your Angel Watch™ SIM card using the activation link provided OR
• Follow your mobile network’s activation process if you’re using a different carrier.

⚠️ An activated SIM card is required for the watch to function properly.

2. Connect to Wi-Fi

• On the watch, go to: Settings → Wi-Fi
• Connect the watch to your home Wi-Fi network.

3. Check for Firmware Updates

• Go to: Settings → More → Device Info
• Install any available critical firmware updates.

4. Enable VoLTE

• Navigate to: Settings → Mobile Networks → VoLTE
• Make sure VoLTE is turned ON
• ⚠️ Do not turn this off, as it is required for calls and messaging.

5. Verify APN Settings

Go to:
Settings → Mobile Networks → APN
Select the correct APN for your carrier:

• Angel Watch™ Mobile (AT&T): broadband
• Angel Watch™ Mobile (T-Mobile): fast.t-mobile.com
• Angel Watch™ Mobile (EE): everywhere
• Other carriers: Search online for “[your carrier] Android APN settings” and select the appropriate option.

6. Reboot the Watch

• Go to: Settings → Reboot
• Allow the watch to fully restart.

7. Add Your Phone Number in the App

• Download the Angel Watch™ App if you haven’t already.
• Add your personal phone number to the watch’s Phonebook inside the app.

Correct Number Format

• Include a + before your country code
• Do not use spaces or dashes

Examples:

• USA: +15551231234
• UK: +447777123123

Need More Help?

If you’ve completed all the steps above and the issue continues, please contact Angel Watch™ Support.

📧 Email: support@angelwatchco.com

Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM