Here’s a clean, customer-friendly email-ready version with clear instructions and corrected formatting:
If you’re using the included SIM card and are able to make and receive calls, but your data status shows “Offline”, this usually means the APN settings need to be checked so cellular data can flow correctly.
Please follow the steps below on your Angel Watch™:
- Go to Settings → Mobile Networks → APN
- Make sure the correct APN is selected based on your network. You may test more than one option if needed, as coverage can vary by area:
- Angel Watch™ Mobile (AT&T):
broadband - Angel Watch™ Mobile (T-Mobile):
fast.t-mobile.com - Angel Watch™ Mobile (EE):
everywhere
After selecting the APN, reboot the watch and allow a few minutes for the connection to refresh.
If you continue to experience issues, please contact us at support@angelwatchco.com, and we’ll be glad to assist you further.
Jan 17, 2026