If your watch battery is completely drained, it may take 15–20 minutes before the watch shows any signs of powering on. This is normal.
Please check the following:
- Use a standard 5V / 2A USB wall plug, like the one you use for your phone
- If the watch does not appear to charge, test the USB wall plug with another device to confirm it’s working properly
- Charging from low-power sources (such as computers or USB ports) will not provide enough power
- Do not use high-voltage chargers (such as iPad or laptop chargers), as these can cause the battery to drain quickly or reduce battery life
Charging connection tips:
- Make sure the magnetic charging connectors are fully aligned
- Charge the watch face down to avoid pressure that could disconnect the magnets
If the watch still does not respond, please leave it charging for several hours and then try again.
If you continue to experience issues, contact us—we’re happy to help:
📞 USA: +1 (888) 787-4757
🕗 Hours: Monday–Friday, 9:00 AM–6:00 PM (CST)
📧 Email: support@angelwatchco.com
Please note: while the watch is charging, it cannot be used. You’ll be able to interact with it once the charger is disconnected.
Jan 16, 2026