Shipping Accuracy & Insurance
Our shipping accuracy consistently exceeds 98%, giving you a high level of confidence that your shipment will arrive as expected.
For your peace of mind, all shipments are fully insured at no additional cost. This insurance covers excessive delays, lost or stolen packages, as well as damaged or missing items.
When to File a Claim
- Economy & Standard Shipping: Please allow five (5) business days from the shipment date before filing a claim.
- Express Shipping: Please allow two (2) business days since the last tracking update or four (4) business days from the shipment date before filing a claim.
If you need to file a claim for a replacement order, please begin here.
Please note that all transit times are estimates only and are not guaranteed. Shipping charges are non-refundable in all cases.
How to Submit a Claim
For any type of shipping claim, please contact our support team at support@angelwatchco.com with your order number and a brief explanation of the issue so we can assist you as quickly as possible.