My package was marked as 'Delivered' but I never received it!

First off, our shipping accuracy is consistently over 98% offering you a near certainty that all will be well with your shipment estimation.

For your convenience and piece of mind, we offer full insurance on all shipments.  This is provided to you at our expense and at no additional charge to you. It covers against excessive delays, lost or stolen shipments as well as damaged or missing items.

For Economy and Standard shipping, please allow five (5) business days from the date of shipment before filing a claim.

For Express shipping, please allow either two (2) business days since the last tracking update or four (4) days since the date of shipment before filing a claim.

If you need to file a claim for a replacement order, please begin here.

Indicated transit times are based on average transit times and are not guaranteed.  Shipping charges in all cases are non-refundable.

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