My package was marked as 'Delivered' but I never received it!

DOMESTIC CUSTOMERS (USA Only)

  • Delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
  • Contact your local post office. Make sure you contact your LOCAL post office, and not the carrier hotline, if possible. Your local post office will be able to provide quicker, and better service.
  • Ask who delivered the package, and ask for the details of that day's delivery. Carriers are used to these questions, and will generally provide helpful information.
  • If the package still does not show up, please call the carrier to file a claim. The Angel Watch Co. cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for your understanding! (Read our Shipping Policy)

INTERNATIONAL CUSTOMERS (NON-USA)

  • Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
  • Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
  • Contact us for additional assistance. The Angel Watch Co. cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! (Read our Shipping Policy)

For USPS, we also recommend going to MissingMail.USPS.com to report the incident in order to receive a case number so that it can be look into the matter further if you reach out to us. Alternatively, you can contact USPS customer care at 1-(800) 275-8777.

Oct 4, 2021

Contact Us

Not finding what you're looking for? Contact Us Directly